Jean-Marie Messa

Leading the IT department for the first real estate media group in France. In charge of porting in-house applications and web sites to a LAMP environment.

Sector: Press and editorial

In charge of providing consulting services for users of the Systar monitoring software, «Omnivision».
Conception and delivery of a consulting offers catalog : Coaching, opportunity assessment, capacity management and virtualization.

Sector: Software publishers

2006 - 2007 : Project Manager. IT Service Management - Metrics.

In charge of designing and deploying reporting tools based on Mercury Interactive BAC products for monitoring availability and performance of Sun Mission Critical business applications.
Collected and analysed business requirements expressed by IT Engagement Managers.
Coordinated application support, IT Operations process automation and Mercury Interactive groups
Achieved monitoring of 12 Mission Critical business applications.

Special projects :
Improved Sun/CSC Service Request Process. Conceived and published on-line training guides for users.
Optimized the IT «Process Life Cycle» process by streamlining flows and templates.
Defined and deployed an IT Support Plan for the Mercury Project Portfolio Management application.

2003-2006 : IT Service Management – Operations Standards and Audits. Principal Auditor

Leader of the IT Operations Standards Review Council
Validated and promoted 25 IT Operations standards used to ensure global service and architecture consistency, allowing predictable systems operation to lower cost of support.

In charge of the ITSM Standards Auditing process, impacting 40000 users.
Delivered quarterly metrics reports on Standards compliance to 9 regional IT managers and IT directors.
Maintained Quality of Service for the Audit reporting system, used by 186 system engineers.
Owned the audits release management process. Coordinated 28 audits developments.

2001–2002 : EMEA ITOps Technical Lead

In charge of standard technology deployments in EMEA
Drove SunShot Sigma project – Delivered a study for Sun Dataless offices feasibility.
Conceived and deployed of a global «Login Anywhere» solution for 28000 SunRay users.

1999 -2001 : Global Operations Production Support EMEA interface

In charge of representing European interests within the IS Technology Office group.
Drove validation of new products before deployment in Europe.
Helped defining new policies, products and standards from local business needs.
Supervised Sun Management Center deployment across EMEA sites.
Coordinated global Beta-Tests teams for ITOps technical deployments.

Sector: High Tech

In charge of an international team of 8 system and network engineers.
Managed recruitments, year-end focal reviews.
Prepared budget planning.
1997–1999 : Technical Services European System Projects Leader

In charge of leading cross-region European system and network projects for 8000 users.
Defined the standard Sun user desktop environment.
Delivered Y2K compliance certifications for network equipments.
Designed and deployed solution-enablers for European Resolution Centre

Sector: Computer Equipment & Peripherals

In charge of leading cross-region European system and network projects for 8000 users.
Defined the standard Sun user desktop environment.
Delivered Y2K compliance certifications for network equipments.
Designed and deployed solution-enablers for European Resolution Centre

Sector: Computer Equipment & Peripherals

Support for local network, computer rooms, servers and workstations for 11 Sun France offices (980 users).
Defined common administration standards for Europe
Scheduled systems migrations & upgrades
Upgraded Sun LANs in Southern Europe to a switched and Fast Ethernet environment (Cisco).
Unified 16 NIS domains, coordinated heavy moves between buildings, prepared server consolidations.

Sector: Computer Equipment & Peripherals

Ported an X25 PAD from UNIX SCO to BSD 5.3.

Sector: IT - Telecommunications

Worked on ECR900 development project at Alcatel CIT.

Sector: IT - Telecommunications

Developer at the French Navy programmation center.
Developed real-time software designed for French aircraft-carrier "Charles De Gaulle".
Developed an information decoding unit designed for ship commanding quarters.

Sector: IT - Telecommunications