Isabelle Valls

* implemented recruitment strategy including competency based selection & assessment centres, contributing to a reduction of labour turnover from 37% to 17% over 4 years ), and halving rookie churn from 30% to 15 % in the same period, resulting replacement cost savings.

* Introduced the KENT Academy as a vehicle for learning, resulting in sales development workshops and transfer of learning to the workplace being conducted in 2004. The company increased overall sales turnover by 4% as a result, leading to a 14% profit improvement.

* Designed and implemented the Advanced Selling Skills programme, increasing sales by over 1m euros in 1 year for 35 delegates

* Led the introduction of HR due diligence responses for the group and the sales presentations to introduce the new culture and policies in France, improving business performance.

* Worked to develop a common culture, utilising whole brain preferred thinking style (Herrmann Brain diagnostics), Core Value sessions, team building and communication processes.

* Led culture change process thinking

* Draw and delivered training “Business as unusual”, emotional intelligence, team leader…

* Manage the career opportunities for employee s and managers, Mobility, Performance review system with 360°, Development assessment centres.

* Led alone the work council meeting, the heath and safety meeting, negotiation with the trade unions.

* generalist duties within the disciplines of employee relations, labour relations, organizational development, training, safety, workers' compensation, regulatory compliance, recruitment, selection, compensation and benefits, disciplinary, retirement, social law, agreement, be minimum 2 days on the field by month, supervision of payroll, job descriptions …)

* Supervised the general department. Led the Prevention and security, led and Implemented project as delocalization, new building. Led the cost saving by implementation of new process,

Sector: e-commerce and distance selling

Sector: Banking