Isabelle ROY

trainer/consultant

SINCE SEPTEMBER 2004: INDEPENDENT TRAINER AND CONSULTANT

• Member of the french national commission on tourism (since Feb. 2006)
Achievement: Creation of a new training scheme concerning the pre-qualification of young seasonal workers to the tourist industry with support from the french Ministry of Tourism (BAFEPT)

• Member of the board of directors of “Objectif Tourisme Consulting” (since Aug. 2006)
Development in partnership of the BAFEPT project in Morocco

• Trainer and consultant : (since Oct. 2005)
Creation, sale, coordination and follow up of training programmes concerning different skills:
-Operational management
-Reception techniques
-Service attitude and behaviour
-UNICAMP booking system (campsite management software)
-« Oenotourisme » (wine-producing tourism)
Design and deliver intensive courses to staff at different levels for companies throughout France
 Sunélia (Chain of campsite), Bordeaux Intérim, CCI 22, GEIQ HPA, ETIQ, Sup de Co La Rochelle, Thelis
Quantitative and qualitative evaluation of the impact of the training program
Support and counselling

• Teacher
International school Tunon- Bordeaux-(33) (since Sep. 2004)

- Design and deliver courses to students of different abilities from 15 to 33 year old:
Reception techniques - personal fulfilment - Public relations - international civil aviation regulations
- Individual support to pupils in their professional project
- Worked with students in various aspects of career guidance, including completion of career interest reports, resume design, and interview skills training.

Sector: High Tech

in charge of public relations

- Organisation of press conferences, seminars, general assemblies, lunches and meetings –
- Dealing with Medias, customers and shareholders and circulating information. –
- Follow-up of the press kits, creation of listings –
- Drafting of press releases, translation of information in English, German and French

Sector: Tourism

in-house trainer

- taught training classes in different skills (security/safety, reception, service, management, personal fulfilment)
- Maintaining skills; follow-up; evaluation
- Counsel and management of careers; recruitment of the operational executives

Sector: Tourism

cabin chief

- Supervised and managed teams originating from 55 various nationalities (adapting to the languages and the respective cultures).
- Organised and distributed the work within the team – (5 crew members)
- Coordinated and supervised the functioning of the different services.(catering, handling, maintenance, cleaning, crew) –
- Set objectives in the respect of the commercial policy of the company –
- Led meetings and briefings in French, English and German

Sector: Tourism

air hostess

Domestic and international flights – V.I.P. flights
Welcoming the passengers in French, English, German and Italian

Sector: Tourism

reception hostess

Receptionist to English and french passengers (85% English customers)
- Reception: information, follow up of reservations
- Activities: shows organisation, contests, days and evenings with themed events
- Sales: perfume shop- stocks, installation, cash register (in £ and in F)
- Service: Bar – serving drinks and snacks, payments in Sterling and Francs

Sector: Tourism

reception hostess

Guided tour and explanation of wine making in French and English
Wine sales

Sector: Wines - Spirits