Isabelle Gouron

KEY ACCOUNT MANAGER

Profile : Network Software service and support professional with significant international and multi-cultural experience.

Objective : New challenges in a position with a strong international dimension.

Professional track record: HIGH TECH

Since August 2000 NOVELL in FRANCE
Key Account Service Account Manager
Novell is a network software company ; Network solutions and identity management ; Solutions based on Open Source.

Developed, managed and enhanced service key accounts: Michelin, DGI, Unedic, Schneider, EDF-GDF, Natexis Banques Populaires, France Telecom
Selling contracts and support solutions to accounts and partners
Increase of turnover of french accounts under my management from 800 K€ to 1,200 K€
In addition to responsabilities for French accounts:
Managed Spanish service accounts with a total turnover of 300 K€

From March 1999 to August 2000 NOVELL in THE NETHERLANDS, Rotterdam
Quality Manager for the team Customer Service Representative
Customer Service Representative for Small and Medium Accounts
European Support Center of Novell

Review, update and implementation of procedures for the team of the customer service representatives in the european support center of Novell
Certified Support ISO 9002
Development of the intranet of the support service
Renewing support contracts
Tracking of service support for small and medium French accounts

From January to September 1998 SAGEM
Buyer under defense secret
SAGEM is Third largest European group for electronic defense and security.

Buyer for a Dutch military program, in the Defense and Security department
Research and negotiation with suppliers
Dealing with compensation orders
Tracking of purchases and stock management

Sport, reading, musueums and exhibitions.
Strong interest for the arts and experiencing different cultures.