Guido Zucchelli

Sector: Consulting and Services

I focused the intervention of IT Department’s activities into the highest priority areas:
• Planned and directed the redeployment of Chevrolet’s ICT infrastructure (80 workstation, 12 Server, LAN and phone equipment, etc.) during relocation of the Italian headquarters, granting an outage of less than 4 hours to business operations.
• By developing a robust system security, disaster recovery and broad ICT governance, I achieved a “Satisfactory” rating in the General Motors Audit in 2006, which was “Unsatisfactory” before I took post.
• Using a managed software development process, I cut development time by 25% and the cost of new features on the legacy ERP (Business Management Software) used in Chevrolet Italy by 40%.
• Rationalised the corporate data infrastructure, which increased access speed by up to 400% and tightened security (firewall implementation), with no consequential increase in the IT Budget.
• Conceived and implemented high speed mobile access to Corporate Network for Chevrolet sales force.
• I renegotiated all Chevrolet Italy IT contracts, cutting costs by 40% on legacy ERP maintenance, by 30% on communications and by 15% on Network Administration.
• By launching the new high-speed Dealer access, delivering a 20-fold increase at same cost of previous solution, and greatly enhancing the interfaces to Dealer’s community (e.g. Helpdesk, Mini-Portal, ERP features, etc.) I raised the “IT Satisfaction Index” of Chevrolet Italy from 18th to 3rd position in Europe.

Sector: Automobile

Reengineered the job functions of the IT team by focusing on priority areas. Obtained the following results:
• Increased availability of Ford Italy’s voice, data and wide area network (WAN) infrastructure to . 99.99%
• Rationalised infrastructure and renegotiated maintenance fees, realising annual savings of € 200,000.
• Planned the implementation in Italy of the deployment of Ford’s Corporate ERP (PeopleSoft).
• Developed and launched Ford Italy’s e-portal and CRM, saving € 4,000,000 in corporate costs.
• Conceived and coordinated a € 6,000,000 project to introduce high speed DSL links for 120 Dealers and 1000 Authorised Repairers, which increased access speed into Ford Corporate Systems tenfold.
• Managed 20,000 Helpdesk support calls annually, with survey reporting 85% satisfied customers.

Sector: Automobile

Planned and implemented the distribution of Globalstar satellite phones and accessories in 24 countries, by:
• Scouting, selecting and negotiating contracts with local distribution partners in selected countries.
• Negotiating a €500,000 contract for logistics management of satellite phones and accessories.
• Implementing Elsacom’s e-commerce platform for direct sales in 5 main markets.

Sector: Telecom Operators

Headed the team to conceive and developed corporate products, positioning Omnitel as the “innovative and listening” operator in the market. Two examples of legacy “killer applications” are:
• “Rete Aziendale Mobile” which allows the selective usage of corporate mobile phones (800,000 clients).
• “Web Customer Care” (www.190.it) for self-administration of corporate subscriptions and services.
• A fleet monitoring and control application for a major logistics operator (contract value € 400,000).

Conceived and developed many billing products targeted at the corporate sector, among which were:
• “Conto Aziende” which consolidates mobile costs by user group, cost centre and business unit.
• “Dual Billing” allows the separate billing of employees’ personal calls on corporate mobiles.

Sector: Telecom Operators