Gregory Skorbacki

Operations/Compliance Support:
Ensuring completed new business customer documentation is complete ,accurate and compliant with company policies and procedures
Ensuring new business payouts process is operating effectively and is compliant with procedures
Monitoring service partner booking and checking processes are in accordance with service level agreements
Logging/filing/safeguarding all relevant documentation

Customer Service:
Providing operating/reporting services to internal departments
Lease documentation signing and issue to customer
Handling customer issues on all leasing operational queries
Primary contact person with service partners for any partner or customer operations issues

Reporting:
Collation and preparation of standard suite of operations reports/metrics
Analysis and commentary preparation on these operational reports
Dealing with user queries arising from reports issued
Preparation of ad hoc operational reports requested by internal departments

Collections:
Working with service partners/internal departments on arrears collections activities (up to 90 days arrears)
Aged arrears trend analysis reporting and control

Systems/Processes:
Data integrity control (own and partner systems)
Process evaluation, mapping and improvements
Report generation (from lease administration system, using reporting tools)
Drafting, agreeing and updating internal procedures/policy manuals

Sector: Financial Services

- Management of the French Portfolio: Sale of equipment (Boat, Truck, plane, crane, helicopter…)
- Management of a team of 2 persons,
- Management of the big Customer Account for DELL (Relationship Customer),
- Calculation and monitoring of new deals and new financial solutions (refresh of contract) on current contracts,
- Implementation of systems to control the achievement of targets for the team,
- Management of the important customer issues.In this position as a senior End of Lease, I have to be a support for the team and make sure we reach our target.

Below, you will find most of the duties I did during the first 12 months, which is still a part of my current position:

- Calculation of the purchase and extension quote of the assets,
- Coordinate the return of the assets with the customer and the assets management department,
- Make the invoices for extension, buy-out, late charge, damaged or missing equipment,
- Make the collection of bad debt, credit control,
- Make the payment reconciliation (cash application), I worked in a group project to reduce the backlog of unapplied payment,
- Management of issues between our suppliers and the account payable department concerning the payment of invoices,
- Management of legal and customer services problems with customer.
- I have been working for the implementation of checklists and processes for the new End Of Lease beginners (group of project).

Sector: Financial Services

Collection agent in Barclaycard for the French collection department, Dublin.

- Recover the bad debt for private customer,
- Negotiation of new repayment plans with the customer,
- Negotiation with the solicitor, the lawyer, the Bank of France, the insurance...

Sector: Banking