Gregory Molter

• Key accounts : Kompass, SAGEM, American Express, OHMI, Editions J’ai LU, Best Western
• Maintenance and development of client relationships
• Ability to perform ‘kick-off’ meetings with new accounts (15 new accounts in 2007)
• Recognition of cross-selling and up-selling opportunities on an on-going basis : 35 publishers
• Coordinate new account transition from Sales to Support.
• Ensure all client details are input into Client CRM system and maintain the contact details.
• Produce an Account Plan for all strategic clients and maintain that plan.
• Develop internal relationships to manage all aspects of client business.
• Penetrate the account: Create relationships within the clients organization at all levels including; a) Senior Executives b) Direct Users of the Product, c) Indirect Users of the Product, and d) Decision Makers for re-purchasing or replacing the product.
• Report to Management the status of all accounts regularly.
• Introduce new products and services to the client with the assistance of Sales where required.
• Assist the client in functions that will add to the value of our Products and Services.
• Present the value of Jouve products and services to the client on a regular basis. (i.e. constantly remind them of the value of the products and services they purchased).
• Be proactive in my Client Support efforts. Look over support cases to identify trends that can be rectified through external (i.e. training), or internal processes.
• Understand my clients Business goals and help them to achieve them through use of our Products and Services.
• Alert Jouve Product Management of Product features that need enhancement or new features or products that clients need to achieve their goals.
• Be aware of clients who are slow to pay their invoices. Intervene early and try to avoid a collections call from our Finance staff. Assist Collections if it does go that far.
• Assist other Jouve departments if they need to contact clients. Keep your client contact management database up to date.