Gilles Varette

Environment Support Manager

(In parallel to my R&D Activities below)
Reporting through a dotted line to EMEA Proffesional Service director
Team Located in Galway , Cap Town And Bangalore
Represent 20% of my activities

Sector: IT - Telecommunications

Product Support Manager for EMEA

The prime responsibility of the Product Support team is to assist in investigating product issues, providing workarounds, and helping reproduce and articulate the exact nature of product problems to development teams so they can focus on fixing the bugs. This includes issues raised by Service Teams during the deployment phase, Sales/AC people, Trainers, and Services L2 Production Support people on behalf of customers/partners that have reported an issue. The team is global, with a presence in Brisbane, Galway, and Toronto.

Our product, Singl.eView is one of the best a billing, customer management and revenue management system. It gives service providers a competitive advantage by simplifying the process of design, delivery, sales and billing of products and services needed to attract and retain customers. It also offers a complete revenue, transaction and customer management solution, sitting at the heart of business applications.

Sector: IT - Telecommunications

Team Leader - Architect

Various roles:
Team Lead: responsible for teams from 2 to 10 Engineers
Involved in all project from End to End (SOW to production)
Subject Matter Expert:
Provide Industry / technical support to various projects
Event Processing / Rating / Billing
Projects mainly Telco related, some experience with Energy Service provider.

Sector: Telecom - Internet Products and Services

Responsable de domaine

Management of a team of analyst programmers
Report directly to the IT Director
Analysis of user needs (direct contact with all Managers)
Responsibility for the maintenance and Support of the BILLING SYSTEM , including :
CUSTOMER CARE
EVENT PROCESSING / RATING / ROAMING
BILLING / INVOICING
REPORTING MODULE
Ongoing maintenance, including deep modification of the software to add more flexibility within the rating engine.
Other projects:
Implementation of a network between ES/9000 and AS/400 via CFTPC.
Commissioning Module: remuneration of agents (commission to be paid to direct or indirect sales forces).

Technical environment AS/400 RPG/400, SYNON

Sector: Telecom Operators

Developer

Various short term Missions mainly related to financial software.

Analysis and development
Database Administrator
Translation from English to French of a commercial software.
Technical Environment: OS/400, VAX/ VMS

Sector: Consulting and Services