Gilles Charmant

Senior Client Services Representative

Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, we are the indispensable partner to 60,000 clients in 10,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,000 associates, including 1,200 research analysts and consultants in 75 countries.


As Senior Client Services Representative, I:
• Actively manage the client relationship and partners with senior colleagues to ensure value is delivered and client is both satisfied and retained.
• Run customised searches and actively sends relevant research based on client profile.
• Broker all research requests and inquires from assigned clients.
• Collaborate with colleagues to execute and manage local roundtable events.
• Participate in and documents most client calls – including service/value plans, operations reviews, updates, etc.
• Collaborate with Research to further develop knowledge in particular technology areas or verticals.
• Work with Client Relationship Organisation & Sales to ensure timely onboarding of new clients and handles renewal onboarding of existing clients.

Sector: Market Studies

Senior Product Manager

Context Information Services is the largest independent specialist business and consumer technology research company in Europe, providing facts-based data and competitive analysis on technology markets and channels for the vendor, user and analyst communities.

As Product Manager, my main reponsaibilities are:
• to help define product strategies and plans that meet clients requirements
• to support and work with the development team to create product platform
• to manage production process and ensure quality delivery to clients
• to train and support the sales teams to sell the product to clients
• provide support to client support team
• edit competitive analysis for clients

Sector: Market Studies

e-Marketing Assistant

Maison de la France is the French Tourist Office abroad. The main objective is to promote the destination France around the world.

As e-Marketing Assistant, I was in charge of:
• coordinating e-marketing and direct marketing campaigns from concept to launch
• driving traffic to company website using search engines, mini sites, banners, newsletters
• briefing agency to create communication materials for campaigns
• liaising with partners to ensure a quality delivery to them
• coordinating loyalty program and produce newsletters for members

Sector: Tourism

Communications Assistant

SEAT (part of the VolksWagen Group) manufactures sport designed cars such as Leon or Ibiza.

As Communications Assistant, I had to:
• organise the Frankfurt Motor Show for international press
• assist in preparation of all events with international press
• organise factory visist for individuals and professionals

Sector: Automobile