Gil FELIP

# A proven professional experience combining a double competency: Technical + Customer relationship.

# Awareness of IT stakes, operational and services strategies in today’s companies.

# A capacity to motivate and animate contributors on strategic projects.

http://www.emc.com/

Management

• High level customer relationship (IT Director, Purchase Manager)

• Direct management of dedicated technical teams

• Management by influence of Service Managers

• Active contribution to the setup of contracts frameworks

• Setup of dashboards, follow-up of the objectives and their achievements, research of indicators of effectiveness. (6-Sigma)

• Project management with partners

• New managers mentoring


Customer Relationship

• Organization of Customer Steering Committees

• Organization and setup of crisis communication

• Creation of a sponsors network within customers accounts

• Setup of communication strategies and tools shared with customers

Services Stratégies

• Initiating new services: Direct prospecting for new services

• Setup of subcontracting agreements

• Contractual negotiation with subcontractors: Increase in the margins upstream of 30% in 2 years

• Contractual and financial follow-up of the installed bases: Increase in the incomes of 300% in the first 3 years

Operational

• Operational risks evaluation and addressing

• Workload organization and follow-up of the activities

• Active participation at the organization of the future of the company


Technical

• Several long duration stays in the USA for factory training

• Attended seminars on the IT stakes in a modern company