Frederic DELATTRE

· Manage 5x24x365 logistics operations in Europe. 120M$ inventory, 35k transactions / year worldwide.
· Reporting to the Customer Service Director. 3 direct reports, all located in Germany.
· Interface between Intel, AMD, ST, etc. Planners / Production Managers and the Credence Customer Support.
· Manage and track on time deliveries (next day shipments delivered on time by more than 88%).
· Manage and track inventory at warehouses (SF, ROT and Spore) and Customer sites (consignment stock).
· Special projects (logistics outsourcing) and warehouses relocations. 3PL vendor’s day-to-day operational issues.

Industry: Electronics and microelectronics

Specialist for IC failure analysis using Probe Systems equipments.
Pre-sales activities:
· Europe wide technical adviser and support to the Sales and Marketing forces (10M$).
· Analyze and report potential applications consistent with Customer requirements and feasibility.
· Demonstrate / sell technical solutions to Customers. Organize and conduct system evaluations at San-José, CA.
· Quotation for specific interventions, system relocations, training sessions, etc…
Post-sales activities:
· Demonstrate system operations and applications during acceptances. Support products installations.
· Onsite support of applications. Develop and conduct Customer specific training programs.
· Assist in writing manuals, acceptance procedures, training programs, application notes and publications.

Industry: Electronics and microelectronics

Technical expert for Integrated Diagnostic Systems (including OptiFIB, E-beam and LVP).
· Perform onsite installations, servicing, upgrade and repair to improve overall efficiency, accuracy and reliability.
· 4 to 8 hours response time Europe wide to ensure minimum downtime. (99.5% uptime, 9000h MTBF).
· Customer satisfaction oriented site management: service contracts (~100k$ / system) 100% renewed.
European leader for the “Electronic Incident Report” worldwide maintenance and service database.
· Tech support for Europe, reporting to the ATE worldwide Director of Technical Services, based in San-José, CA.
· Conducted software implementation and training for 40 European Field Service Engineers.

Industry: Electronics and microelectronics

Support and training to 200 users. Purchasing HW and SW (up to 500k$ per year). ISO 9001 Certification.

Industry: Electrical and electronic industries

Improvement and validation of mechanical, hardware and software solutions.

Industry: Electrical and electronic industries

Development of a Ticket Vending Machine for the french railways company (SNCF).

Industry: Electrical and electronic industries