Francois Verrecchia

Capgémini Consulting
Energie - Utilities - Chemicals (EUC)
People Organisation & Change (POC)

Sector: Organization and Strategy

Governance: Strategic diagnosis for the Customers Branch of EDF (December 2006 – April 2007)
Identification of best practices and improvements’ areas regarding governance & management
- Phase 1: Building the management vision : Interviews with the management (Marketing Director, IT Director, Sales Director, and their teams)
- Phase 2: Interviews in the regions: Confrontation of management’ points of view with the staff’s vision
- Phase 3: Consolidation of best practices and improvements areas with some of the Directors
- Phase 4: Sharing the analysis with the Customers Branch Top Management

Sourcing Management: In-house project
How to build sourcing management projects for our customers?
- Phase 1: Strategic sourcing and sourcing processes
- Phase 2: Focus on some key issues: LCCS, outsourcing, …
- Phase 3: Sourcing diagnosis structure

Sector: Organization and Strategy

Strategy:
* Utilities: Marketing strategy for the electricity and gas French retail market (based on a modelling of products resulting from a European benchmarking) (5 months)
- Phase 1: Benchmarking of the English, Italian & German Market
- Phase 2: Identification of the business issues and key success factors for European utilities retailers
- Phase 3: Modelling of products (Ex.: Energy, means of payment, insurance …)
- Phase 4: Market analysis of 2 French retailers: EDF & Powéo
- Phase 5: Strategic marketing recommendations for EDF & Powéo
* Water company: Company analysis with special insights on their mobile sales workforce (3 weeks)
- Phase 1: Water and Waste Management industry analysis (brief)
- Phase 2: Lyonnaise des Eaux company analysis – especially the sales department
- Phase 3: Consolidation of mobile sales’ best practices (I.S., human performance, organisation …).

Outsourcing: Applicative Maintenance Project (RFP) for EDF Distribution - “on-shore” outsourcing (2 months)
- Phase 1: Benchmarking of Applicative Maintenance Best practices
- Phase 2: Impact analysis for Accenture (financial & resources aspects),
- Phase 3: Financial modelling and controlling aspects
- Phase 4: Risks analysis
- Phase 5: Implementation design & organisational aspects
- Coordination of the various stakeholders’ deliveries

Project Management Office: (80 people, budget: 32 millions €): Assistant of the Senior Manager (6 months) – Customers Branch EDF
- Financial & resources forecasting: margin optimisation & team sizing adjustments
- Controlling & Contractual relationships with the customer: billing & contractual monitoring
- Reporting: development of a new tool to guarantee accurate management & controlling monitoring
- Teams coordination: organisational aspects for remote working (tools, processes)
- Internal communication / HR: Staff expectations analysis, action plan, communications plan

Customer Relationship Management: for the French electricity transmission network company (RTE), unification of business processes among 10 regions (4 months)
- Analysis of customer expectations and timescale definition
- Understanding of the specificities of the environment and collect of information (interview, doc. …)
- Co-working with the Customer Relationship Department and the Information System Department
- Managing clients and internal teams
- Delivery of business operational documentations for business managers and salesmen

Information System: SAP – CRM and assembly tests (1 month)

Change Management: Action plan design & training of the clients’ trainers (3 months)

Audit « CMMI »: internal audit, design and implementation of an action plan (3 weeks)

=> 18 months

Sector: Consulting and Services

Development and management of communications process for the 700 sales staff «Customers Branch »

Utilities internal magazine:
- Phase 1: Staff and management expectations analysis: survey, face to face meetings
- Phase 2: Benchmarking of internal communications best practices for remote workers
- Phase 3: Development of an internal magazine for the sales workers.

Strategy: Study of new solutions that can lead to the reorganization of the sales branch (savings estimation, process design … ) – costs: £1.5 million => integrated in the 2005 business plan

=> 4 months

Sector: Water - Electricity - Gas