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Are you a French company settled in Australia, a French subsidiary or an Australian company looking for an expatriate ?
If so, are you currently looking for a young multilingual graduate at little cost and for a short period ? Someone who has experience developping export markets and increasing quality customer service in the international business field ?
You may have heard of the French international Internship programm (V.I.E) which allows you to appeal to strongly motivated recent graduates for a flexible period of 6 to 24 months at a very attractive cost compared to expatriate personnel, and with no contractual link. Within the framework of this program, I would appreciate an opportunity to join your team.
As my resume indicates, I have recently graduated a Master in International Business and Marketing and I have over one year’s experience as a commercial and marketing assistant for international distributors. It’s an area where the practice of several languages –spanish, french, notions of Chinese- is necessary, persuasion skills and relational abilities are crucial.
If you are trying to develop existing or new import-export activities, improve marketing programs, enhance customer service, let me use my knowledge and experience to take part of your project. In addition, you may need to plan special events. I have run annual trade fairs in Europe and US that have been very successful to extend existing export markets and penetrate new ones.
Skills and abilities:
- Solid writing, editing and oral communication skills in French, English and Spanish
- Excellent human relations skills, having dealt a variety of customers, and employees in an international environment
- Computer proficient with WINDOWS XP applications, MS office, SAGE, EBP, and Internet explorer
- Superior ability to achieve immediate and long-term goals
- Accustomed to working in fastpaced environments with the ability to think quickly and successfully handle difficult
clients
- Excellent interperson skills, ability to work well with others, in both supervisory or support staff roles
Florence KERMET
TRILINGUAL PROFILE - INTERNATIONAL BUSINESS AND MARKETING
AUBAGNE, France
Florence KERMET | English | French |
Schools attended |
Université de Provence (Faculté de Lettres et Sciences Humaines) |
Université de Provence (Faculté de Lettres et Sciences Humaines)(Spécialité Anglais - Espagnol) |
Since 2007: COMPTOIR DES CREATEURS - FRANCE |
Employee - Sales and marketing assistant
| |
-Supervised and controlled customers’ and providers’ orders -Dealt with customers' enquiries on the telephone and resolved any complaints quickly and efficiently -Assisted technically and commercially salesmen and retailers -Coordinated, planned and contributed at trade shows and special events -Established and improved client communications; maintained ongoing relationships -Served as representative and liaison -Achieved computer proficiency; demonstrated knowledge of Microsoft Word, Excel, PowerPoint, Sage, EBP and all Internet functions -Udated the comany’s mailing database : telephoned customers to verify names, adresses, email adresses -Provided a high level of customer service and satisfaction, ensuring that both internal and external customers received a quick response to their enquiries. - Translated provider's sales instructions and products presentation | |
Industry: Distribution |
2006 : ACQUAROSSA BEACHWEAR - FRANCE |
Internship - Export sales assistant
| |
-Organized and participated to 4 professional fashion fairs (US, Spain, Germany) -Implemented marketing tools (mailing, emailing, phoning) : wrote creative copy for catalogs, brochures and other direct mail projects -Redacted press article describing the company and product for American fashion magazines -Consolidated and developped the international distribution network -Opened 4 export markets : searched for partners and contributed to negociation of contracts -Promoted products and services; generated leads and initiated sales. -Dealted with customers’ invoices and checked payment, supervised clients’ and providers’ orders -Formulated job descriptions | |
Industry: Clothing - Luxury products - Fashion - Sport |
2005 : CARREFOUR - SPAIN |
Internship - Account and Customer Care Assistant
| |
-Account control -Dealt with customers’ claims : identified and analysed needs, proposed and implemented solutions -Produced variety of business materials, including: letters, reports, proposals and forms -Placed orders to restock merchandise and handled receiving of products | |
Industry: Hypermarkets |
2003 : STUDIOS92 Ltd - GREAT BRITAIN |
Internship - Product marketing assistant
| |
-Elaborated a Marketing plan: searched for advertising supports and partners (hôtels, hostels, Bed&Breakfast) -Contributed to a Market study -Met partners and participated to negociations (hôtels et hostels) -Translated web pages in English, French and Spanish -Switchboard operator in English : placed phone and mail orders, dealt with customers’ inquiries -Gained extensive experience and confidence in using the telephone in English | |
Industry: Multimedia - Internet |
Interests |
theatre, travelling, ethnology |
