Fabrice De Montille

- Managing a team of 18 (8 directly). Working towards high performing team with regular meeting and objectives review and a constant coaching approach.

- The team is responsible for Helpdesk, Desktop support (800 clients, half of them are remote) and hosted infrastructure (80 production servers and 40 Dev / QA). The team supports a variety of technologies such as Windows OS, GroupWise, Novell File and Print, AS400, Afaria, WSUS, TSM, Livestate, Oracle, SQL and many different application servers.

- Setting up of weekly reports to include Key Performance Indicators, outages planning and project updates for internal distribution.

- Set-up and control of the team budget (£2.4M). Implemented a budget control process.

- Responsible for:
-Integrating the local team to the corporate group.
-Consolidating the infrastructure to the regional Data Centre.
-Outsourcing the helpdesk

- Managing the Wide Area Budget for region (£3.5M)

- Act as an interface with auditors: SOX, GxP.

Industry: Pharmaceutical

- Managing a team with 3 directs reports and 2 doted line. The team was responsible for regional services such as: DNS DHCP, Monitoring, Third party connection Remote Access, EPO for servers and clients, LAN and WAN.

- Managed 3 major consolidation initiatives and a company acquisition project. The overall project involved the relocation of 20 servers at 8 sites across EMEA.

- Managing vendor relationship with BT, responsible for setting up and controlling the budget (5 Million BGP). Implemented a change control process to control deviation from the baselined budget.

- Day to day management of the team with weekly updates communicated to management.

- Develop and promote a monitoring strategy that started in Q3 2006 and has finalized in Q2 2008. This includes the consolidation of 4 HPOV servers into 2 based at the RSC in a highly controlled and qualified environment.

- Qualification of all the network services hosted at the Regional Data Centre (Q1 2007 - from design, IOQ creation to closure)

- Redesign of the overall shift process for the operation team (7 persons).

- Involved in all third party set-up for the region, and act as coordinator between operational teams and customer. Managed the service delivery for an outsourced helpdesk in Paris.

Industry: Pharmaceutical

- Owner of the service providing remote access to 5000 people across EMEA. 99.99998% uptime in 5 years.

- Design and implementation of regional Remote Access Solutions (such as Iplink+, 3G, DSL, Dial up -VPN) in EMEA.

- Management of a team of 3 persons in order to transition the WAN and RAS support from France to UK (2002 – 2003).

- Creation of the support processes then training of the Operation Team on all RAS technologies (2000-2001).

- Design, set-up and test of a Disaster recovery solution for the Remote Access Services (including: Dial-up, VPN, and authentication). (2001 and 2005)

- Design and deployment of a wireless solution for home and roaming users (2004-2005)

- Set-up, document a service to delegate ACE administration to all the Europeans IT groups. (2004).

- Designed technical solution and processes for virus detection as well as establishing Global process to act against virus activities. Set-up, then transfer to operation teams EPO services providing AntiVirus protection to 10,000 computers in EMEA. Test and deployment coordination to 96 sites across EMEA. (2003-2004)

- Design, set-up and qualification of the Internet infrastructure. The whole design is built on 5 zones for B2B connections, and web services. Project did last 6 months and included 3 dedicated permanent staff. (2004)

- Design and set-up in 10 different locations light, portable solutions for VPN to Wyeth. The solutions were based on use of equipments such as Linksys, Netscreen, or end-user VPN. (2004)

- Internal audit of Operations Teams and solution delivery for opportunities to bring efficiency. Redefinition of all the main support processes reducing support calls by 60% over 12-months. (2003)

Industry: Health and pharmaceutical