Erik Friedel

Sector: Venture Capital, LBOs and Private Equity

Developed the business unit – Sales 30M$ (+32%), Margin 7.5M$ (+36%)

* Purchasing: Led team of two senior purchasing managers (36 and 38) and defined the acquisition strategy (for example the ticketing for the World Cup 2010 in South Africa or ground transfers)

* Account Management: Managed team of three (400 accounts, 3000 SKU’s, 22 countries) + two coordinators. In charge of key accounts (Disney Land Paris, Formula 1 Grand Prix racing tickets, Barcelona Football Club)

* Sales: Energised B2C and B2B channels through working with Product and Marketing Managers of each Expedia branded site (.com, co.uk, .de, .fr, .it, vsc) as well as with those of the top 30 affiliate sites

* Communication: Acted as ambassador for the Activity product to promote the business within Expedia

* HR: Managed 3 recruitments, performance reviews, bonus and promotions and team spirit

* Finance/Legal: Owned P&L and Budget, established forecasts, weekly monitoring, validated contracts with company lawyers

Sector: Travel

Launched and developed the B2B marketplace zentrada.fr: 1M€ investment, 500k€ sales p.a.

* Design/R&D: Led two programmers in the design, build, test and release of the base platform

* Marketing/PR/CRM: Led team of three (budget 150k€ p.a.). Set up internet advertising (Google) and telemarketing campaigns. Established partnership with B2B trade magazine. Designed company brochures and logos. B2B road shows and trade fairs. Wrote press releases. Implemented reward schemes. Edited weekly newsletter.

* Suppliers/Customers: Supervised 2 account managers in charge of responding to emails, letters, faxes and calls.

* After Sales: Managed complaints and settlements. Worked closely with lawyers on complex cases.

* Finance/Legal: Maintained relations with banks and shareholders, responsible for accounting, VAT

* HR: In charge of managing staff involving setting up various French work contracts (CDD, CDI).

Sector: Multimedia - Internet

Worked on assignments in 3 different industries:

> Paper industry: Improved the commercial performance of a paper mill by establishing and surpassing benchmarks with competitors.
Achieved growth of EBITDA by 6% (vs. project target of 4%) by changing key processes of the sales force.

> Food industry: Reduced the transportation costs of a sugar manufacturer.
Led tender process leading to the selection of new suppliers lowering per kilometre costs by 9%

> Chemical industry: Increased the overall machine efficiency (OME) of a chemical plant using key performance indicators.
Implemented a series of ‘hands-on’ tools to be used by field technicians increasing OME by 11%.

Sector: Organization and Strategy

Worked in 2 sectors: Internet and CRM

> Telecoms: Improved efficiency of sales force of US technology firm by implementing process changes.
Led a team of analysts to achieve an 8% increase in Sales and higher customer retention.

> Telecoms: Reduced delivery delays and transaction costs for major UK Telecom operator.
Built and released a B2B e-Ordering system lowering delivery times by 3 days and costs by 21%.

> Internet: Developed Internet based distribution channel for French classified ads company.
Programmed and certification-tested an interactive B2B eCommerce website and led go-live of the system.

Sector: Organization and Strategy