Elio Pagotto

Project Director / IT Manager

Ecublens - Switzerland

I subscribe to Viadeo

I am already a member of Viadeo

English | French

I have been working as Freelance IT Consultant (Information Technology) since August 2006 for Sword-Services Company, a Multinational Information Technology and Services Company, running a mandate of Project Director, in charge of delivering IT projects and services for a major Telco operator. Previously, I held various IT positions within Philip Morris International, first at the factory as analyst-programmer, and then I joined the sales and marketing organization for Swiss market where I progressively moved from the development to a position of IT manager responsible for the development area and IT infrastructure. Finally I joined the HQ where I was in charge of providing a portfolio of global solutions to the Marketing Research worldwide organization.

The last 10 years have been spent in managerial positions within IT organization. My experience relies on various accountabilities and responsibilities including:
• Management of IT departments (People, Projects Hardware & Software, Operations, Budget CAPEX and OPEX).
• Management and deployment of national and worldwide Information Systems.
• Leading of In-shore and Off-shore teams (Hungary and Lebanon).
• Management of multi-site IT operations, infrastructure, support and services.
• Delivery of customer service to direct clients and indirect customers.
• Recruitment, assessment, development, motivation and management of IT staff (up to 20 people).

During all those years, I developed people management skills and acquire strong communication and negotiation skills. Used to top management exposure, I am comfortable in presentations and stand for project and people. Having spent a significant part of my career in service-oriented businesses touching various business functions (HR, Marketing, Sales) within several industries (Tobacco, Watches, Telco), I seek to creatively solve business issues ensuring optimum client/customer satisfaction. I am fluent in French, Italian and English but my German would need refreshment (spent 2.5 years in Swiss-Germany).

In light of my background but also a willingness to get diversified, I am currently looking to offer my services as Consultant Freelance either in the area of IT as Project Manager, IT Manager or Project Director or to get mandates in area where my profile may be of interest like for example in planning or logistic area. I believe my enthusiasm, drive and planning ability coupled with my communication skills can be an asset for dynamic organization seeking for motivated and committed people.

Since 2006: Sword Services

	Project Director
	Project Director for Orange Telecommunication - Lausanne Leading a group of 20 people in charge of delivering Fix Time Fix Price projects and on-going maintenance for in-house CRM systems. Coordinate development activities with off-shore site. - Lead FTFP Orange team (14 people) and supervise T&M staff (6 people). Objectives definition, people follow-up, assessment, profile screening and recruitment. - Manage projects and activities delivered to the operator (120 projects/year – 6500 MDs produced). Coordinate activities with off-shore site (10 people). - Insure client relationship (Vendor meeting) regarding operational aspects, staff requirements, capacity planning (local & offshore), issues and risk management. - Defined the processes, aligned the organization and implemented a new Application Outsourcing model for Orange Telecommunication. The purpose of this model was to off-shore the development of majors’ platforms such as Call Center, B2B, Pre-Pay and Commissioning. Project management and QA are provided in-shore whereas specifications, development and integration are fulfilled by off-shore team. Project Director for Swatch Group - Bienne Contributed, as Account Manager, to the development of Swatch Group Account by selling FTFP projects to HR dept. (Bonus & Salary system) and to Controlling dept. (Investment Capital system).
	Sector: Computer services

1999 - 2006 : Philip Morris

	IT Manager
	Philip Morris International – Lausanne 1989 - 2006 Worldwide leader in the tobacco manufacturing industry. IS Program Manager Marketing and Sales - PMI HQ 2004 - 2006 Managed the IS team (3 employees and 10 external resources) in charge of providing a portfolio of global solutions to the Marketing Research worldwide organization. Budget of CHF 3 mio. - Translated Marketing Research Business strategy and vision into system portfolio blueprint. - Improved data transparency by delivering a dashboard system featuring cross-market Key Performance Indicators for Consumer Market survey. - Assessed off-the-shelf solution to collect, organize and report information handled during qualitative surveys. - Ran a feasibility study including the development of a proof-of-concept to forecast, monitor and report performances of new brand launched on the market. IS Manager Marketing and Sales Systems – PMSA 1999 – 2004 Managed the IS/IT department (6 employees and up to 7 external resources) for the Swiss Sales and Marketing organization. Services encompassed the development and maintenance of in house CRM systems as well as the management of IT infrastructure and help desk support (four locations in Switzerland / 180 end-users including Field Force). Budget up to CHF 4 mio. - Delivered a set of systems to support the implementation of a “Pay for performance” business model enforced with industry’s direct clients. This included the design of new Business processes and the alignment of the internal trade organization. - Streamlined Field force by automating their activities and by significantly improving communication and data availability with HQ. - Implemented a Business Intelligence environment computing Supply Chain and Point of Sales Information. Data warehouse platform exploited with OLAP tools and Graphical Information System. - Reinforced partnership with external vending chains by automating their operator’s field duties. - Improved quality, visibility and time-to-market of provided IS/IT services (monitored by surveys). - Ensured an on-going, stable, standardized and up-to-date Microsoft IT environment. Metrics: 180 users/4 locations in Switzerland. 180 Workstations/portables-XP (incl. 50 pen-based used by Sales force), 40 local and 5 departmental printers, 4 File/Print servers-W2003, Backup server-Legato, Deployment package server-MSFT SMS. - Drove the implementation of ITIL based processes and ensured the delivery of 1st, 2nd and 3rd level support. - Ensured that data confidentiality policies were enforced by trade partners involved in consumer data collection by conducting quality and security audit reviews and by making these companies compliant with Philip Morris best practices. - Issued and enforced internal policies and procedures regarding Projects management, Change management, Access Requests, HW & SW Inventory and Licenses management. - Defined, documented and managed Objectives, Budget (SAP), Long Range Plan (3YP), Capital/Expenditure and Yearly appraisal process for IS/IT staff. Senior Systems Analyst – PMSA 1998 – 1999 Took over the leading of the CRM development team (2 employees and up to 3 consultants). - Driven by year 2000 century date change, managed the migration of system portfolio from former mainframe environment to Client/Server application. - Adapted Sales processes prior to the implementation of a regional field force system. - Coordinated design and implementation of a new reporting environment using Business Object.
	Sector: Consumer Goods