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Denis Jardin
Grenoble - France
| English | French |
Schools attended |
2007 - 2008 : Hewlett-Packard, France |
Network Practice Lead
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Responsible for defining and implementing Best Practices in all Global Delivery Centers worldwide - Drive regular assessments to improve operating model, processes and tools - Lead standardization projects in Delivery Centers to set-up Follow-the-Sun model - Run Improvement Projects to raise customer satisfaction and reduce costs. - Establish Key Performance Indicators to measure quality and control business | |
Sector: Computer Equipment & Peripherals |
2006 - 2007 : Hewlett-Packard, Slovakia |
Network Manager in a Global Delivery Center, Bratislava
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In a mission in the European Operations Center in Slovakia to hire, manage and develop three teams. - Recruit 25 network engineers for Delivery Leads, Implementation Project Managers and Deep Technical Support positions - Manage and train three teams - Build whole activity of Deep Technical Support - Define and implement new processes and tools - Represent European Network management during customer visists and audits - Manage service provider contract and quality | |
Sector: Computer Equipment & Peripherals |