Damien Girault

From Sept. 15th 2008
> Operations & Systems Department
> Corporate Accounts Segment
> Europe [13 countries]

Sector: Insurance

Project Management
- Project Manager, in charge of moving French Head office (Space planning, Sourcing, Facilities)
- Project manager for Scanning / Imaging set up for France
- Improvement & control of the internal back office processes (Audit & reporting tools set up)
- Productivity Gain Identification : point out opportunities and set up appropriated solutions (Scanning, E-fax).
- Project owner in implementing European strategy for Back Office.
- Internal processes improvement (Back Office "Operations").

Quality
- Reporting tools creation (Voice of Customer, Scorecard) so as to detect improvement axis.
- Reorganization of the Back office team to enhance SLA’s, thanks to relevant quality tools (Capacity Planning, Erlang Model, Effective Working Hour)
- Set up LEAN principles in France so as to facilitate continuing improvement
- Process map

Continuity
- Disaster Recovery Plan set up (User & IT sites) for France.
(Business Continuity Plan, Crisis Management Plan, Bird Flu Plan)

Sector: Insurance