Cyril Lanrezac

192 rooms and 95 apartments, opened in September 2005
Reception, Porters, Reservation, Housekeeping, SPA and Animation
-Supervision of a team of 55 staff members (up to 90 in high season)
-Responsibility of the quality of welcoming guests and their satisfaction during the stay
-Setting up quality standard procedures
-Optimizing productivity
-Defining objectives for head of services and reviewing them during day to day operations
-Optimization of the revenue, defining pricing and special offers, statistical follow up of segmentation and apartment rental scheme system
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Sector: Hotel and restaurants

764 rooms and 2.000 square meter of conference space
Takeover of the Nikko hotel. Hotel fully renovated in the year 2003
Reception, Porters, Concierges & Switchboard
-Supervision of fifty staff members
-Responsibility for the quality of guest welcome and satisfaction along their stay
-Follow up of day to day operations and their smooth functioning
-Responsibility of previsionnal planifications, human resources and staff training
-Follow-up with accountancy and reservations

Sector: Hotel and restaurants

-Coordination of a network counting eighteen General Managers (operational correspondents) with the differents entities of the head office
-Follow up of different action plans and their integration in the following sectors : computing and technical systems, training, marketing and financial control aspects
-Set up of a hotline of three staff members

Sector: Hotel and restaurants

Martinique, Guadeloupe & Guyana for 15 hotels (1923 rooms)
Cuba for 6 hotels (1280 rooms)
-Check up of monthly reportings (financial, commercial and statistical)
-Set up of “all inclusive” procedures for the opening of a Coralia club
-Follow up of internal audits, procedures and “inter-hotel auto-control”
-Control and recovery of outstanding accounts
-Follow up of hotel fees, regional fees and salary payments by the hotels
-Completion of the temporary closure of two hotels
-Missions such as: accountancy analysis, logbooks, treasury, budgets, etc….

Sector: Hotel and restaurants

630 rooms and 2.000 square meter of conference space
-Responsibility of daily revenue control including trial balances, interface reconciliation, banking of the cashiers, complementary and deductions reports
-Chasing of outstanding accounts and part of ledgers and follow up of internal audits
-Creation of a Night-Audit procedures and Night-Audit trainer

Sector: Hotel and restaurants