CELINE MENARD

2002 / 2006 YSL GROUP (Luxury Perfumes and cosmetics – Neuilly sur Seine)
Assistant to the Head of International Courses and International Education
> Staff leader
* Leading a Perfume company workgroup of international trainers (at the annual assertiveness training)
* Presenting and training the staff and trainers on the intranet website use

> Drawing up the training guides of the limited number perfumes for the international trainers, translation of the latter in English

> International training tools for the trainers
* Research and development on new training tools (supplier hunt, production follow-up)
* Following-up and updating the training tools (videos, retail shop tools...)
* Suggesting the setting-up of an international training website and originating it (analysing the trainer needs, assisting the International Training Manager in writing the specifications, creating the website with the different departments, test it...)

NOV 02 CHEQUE RESTAURANT (Service Provider - Gennevilliers)
Assistant to the Recruitment Manager
> Arranging appointments with the applicants, replying to the unsolicited job applications

AUG 01 / OCT 02 PAREXEL INTERNATIONAL (Service Provider for the Pharmaceutical Industry - Paris)
Project Assistant in Expanded Access Program implementation conducted in France, UK, Spain, and Germany.
> Patient inclusion process
* Creating, reviewing and filing the patient forms as Case Report Forms (CRF)
* Queries processing (edit queries and handling the feed-back)
* Drug stock accountancy, drug shipment

> Reporting
* Connecting the examiners through toll free number, call center monitoring
* Matching and dispatching informations to Clinic Research Associates (CRAs)
* Data Management (registering informations on Medical Doctors, patient inclusions)
* Reporting to clients (weekly reports and quarterly reports to all the countries involved in the program)
* Attending teleconference

> Improving the software to enhance the patient file registering

JULY / AUG 01 CLAIRE’S ACCESSORIES (Jewellery creator and designer- Paris)
Assistant to the Developement Manager
> Check the catchment area of shops by means of statistics
> Follow-up and update the leases

NOV / DEC 00 PHONE LANGUAGES (Language School - Madrid, ESPAGNE)
Help to the Educational Assistant
> Attending teacher recruitment, manage the schedules
> Perform/Expending/enhance ??? the customer file, reminder writing, conducting customer surveys

MAY / JUNE 00 SUEZ LYONNAISE DES EAUX (Water : distribution and services - Paris)
Help to the Financial Manager Assistant
> Trips, conferences meeting organisation; PowerPoint presentations
> Updating the mailing list, sorting out the letters, filing

AUG 99 and AUG 98 AUCHAN (Supermarkets and hypermarkets - Taverny, 95)
Commercial Secretary
> Ordering, calculating the daily turnover, checking the prices, printing labels, sorting out the letters

JULY 99 ISEUROP (Window manufacturer - Herblay, 95)
Phone Operator
> Getting appointments, ringing back clients

FEB 97 R.A.T.P (Parisian Transports - Asnières)
Help to the Human Ressources Assistant
> Graphics and charts on Excel, letter writing, switchboard


EDUCATION
2006 TRAINING TO BE A TRAINER (CEGOS)
2006 TOEIC (Test Of English for International Communications): 820 / 990
2001 BTEC Higher National Diploma to be Trilingual Personal Assistant (French/ English/Spanish)
1999 Baccalauréat STT ACC (equivalent to BTEC National Diploma, specialised in Sciences and Technology Service Industries, Trading and Communication)


LANGUAGE AND SPECIAL SKILLS
French: Mother tongue
English: Good skills, both written and oral
Spanish: Good skills, both written and oral
IT Skills: Word, Excel, PowerPoint, QuarkXPress, Photoshop bases