Cedric Thiery

Operations Manager

Sector: Financial Services

Business Development Manager, EMEA

Sector: Insurance

Operations Manager

- American bank, specializing in consumer credit, allied in Spain with Bankinter
- leads the Operations department, including application process and inbound telemarketing
- manages a team of 4 associates who supervise 5 vendors and about 80 outsourced positions
- secretary of the Management Committee of the business unit

Sector: Banking

Application Process Manager

- the application process is designed to score applications and book new accounts
- revamped the process to increase scalability, flexibility and reduce costs (-20%)
- as a result, named Application Process Manager, reporting to Operations Manager

Sector: Banking

Channel Owner, Direct Mail

- designed, executed and analyzed direct mail marketing campaigns
- convinced management to test a “Gold with no annual fee” credit card product, which was highly successful and remains the standard product to date

Sector: Banking

Project Manager, Marketing & Analysis

- coordinated direct mail marketing campaigns to Hispanic prospects
- created an Excel tool to automate campaign analysis, cutting the time required by 80%
- created standard processes and templates to document better the marketing process

Sector: Banking

Deputy Naval Attache

- served as a Navy officer within the military mission
- organized the visits of French warships to Spain

Sector: Foreign Affairs - International Affairs

Junior Consultant (Intern)

- advised Crédit Suisse / First Boston for the acquisition of UIC (GAN Group)
- advised La Poste for their participation in the capital of Crédit Foncier de France
- advised Bouygues for the cancellation of the concession of Lyons circle road (TEO)
- audit diligences from January to March (Alcatel, Natexis, Accor)

Sector: Financial information and communication