Catherine Se Chao

Sector: Import - Export

Assisted clients in optimizing their operations.

Solutions presented to customers often include process changes, ERP system adaptation, training tools set up, re-definition of responsibilities, efficiency measurement tools set up, training.

Sector: Organization and Strategy

World leading aircraft interior manufacturers, C&D has been focusing on process optimization to enable on time delivery at minimum cost. As a result, the company successfully made profits during the aeronautic industry crisis.

ased on Lean and Business Process Re-engineering methodologies, I successfully designed and implemented the process and ERP system changes to obtain optimized, controlled, measured, easy to learn and standardized processes across product lines and divisions. Changes provided high visibility on process performances, leading to continuous improvement. The scope of intervention included departments such as: Customer order processing, Bill Of Material planning, Purchasing, Receiving, Stockroom, Shipping, Quality, Accounting and Engineering.


Corporate process design manager – 9 divisions (USA, Brazil, Canada, France)
Key projects
• Process optimization: design and implementation, including ERP system re-design.
• Implemented company ERP system and assured information accuracy.
• Benchmarked and Implemented best practices throughout the nine divisions for the following departments: planning, purchasing, receiving and stockroom.
• Cut inter-company transactions by 90% with new procedures implementation.
• Implemented the bare coding system for material and work in process units.
• Provided customized information reporting tools when necessary (MS Access).


New division set up
C&D Montreal, CANADA (8 months) – Company acquisition integration.
C&D Brazil, BRAZIL (8 months) – New division set up

In charge of integrating the newly purchased companies to the mother company’s procedures and systems.
• Managed the migration from old ERP system to that of C&D.
• Trained all departments with corporate procedures.
• Designed and implemented procedures and ERP system changes necessary to local needs.
• Trained division managers to use corporate KPIs and reports to track division efficiency.


Material control manager
5,060 cockpit security doors project
The challenge: ship 5,060 cockpit security doors within three months.
• Ensured that material flow, quality and inventory levels do not alter the very high production pace.
• Ensured that stock levels are kept to a minimum level.

Sector: Aeronautic construction

Furniture distributor with 10 point of sale in California, the company was facing inventory accuracy problems.

Analyzed the company’s product flow from suppliers to final distribution points and presented recommendations to the business owners.

Sector: Furnishing - Furniture - Home Appliances

Leading embedded software designer, the company was positioned in many business segments and needed to see on which ones they should focus. Analyzed market opportunities and threats vs. company’s strengths and weaknesses in order to recommend market position to the board of directors.

Sector: Equipment and aeronautic systems

In charge of promoting the Aquafresh product line in medium and small size distribution points through out the South of France.

Sector: Luxury Goods and Cosmetics