PROFILE
Manager of an international team of experts in telecommunications. ( 8 years of experience)
In depth knowledge of telecommunications world.
Passion for customer service
Respected for his human values and technical expertise.
Strong technical background in software
SKILLS AREA
Leadership, Organization, Analysis.
Ability to gather people around a common objective, and get very good results.
Recognized experience of International Customer Relationship
Remote management of engineers in high level technical environment.
Verbal and written communication
Bilingual French / English.
Self-willed, dynamism, open minded
14 contacts
Bruno Jouitteau
Manager of technical experts
Saumur - France
| English | French |
Schools attended |
Since 2000: Avaya |
EMEA Regional Solution Engineering team senior manager
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Avaya is the world leader in contact center. see http:www.avaya.com. I am leading an international team of 14 engineers, all experts in contact center solutions from Avaya. Engineers are based in UK, France, Ireland, Israel, Russia. Our team is engaged on fixing issues when the global support organisation has not succeeded to fix the issue in a delay matching the business expectations. Therefore each engineer has to be a real expert on the solution, able to work multiple products. Results gained since creation of team is 85% of crisis fixed remotely and 97.6% of customer satisfaction gained. | |
Sector: Software publishers |
1994 - 2000 : AT&T / Lucent Technologies |
EMEA Tier III support Engineer
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Support Engineer on many products from AT&T used in the contact centers : PBX, Call center, CTI , Messaging systems, Interactive response systems. Created, organised and delivered international trainings to technical teams on Interactive solutions and CTI. More than 300 People trained from all Europe. Achievement : Selected by the company to train new task forces in India when support was relocated. Nominated for Vice President award in year 2000(Highest technical recognition in the company) | |
Sector: IT - Telecommunications |
1991 - 1994 : Barphone |
R&D Product Manager
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Product technical manager in R&D . Accountable for the design and development of a medium capacity PBX : GENERIS. | |
Sector: IT - Telecommunications |
1988 - 1991 : Barphone |
Software developper / Software Project Manager
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Development of the 3 layers of ISDN protocol in C Language. Software has been used for all ISDN enabled PBX of BARPHONE. | |
Sector: IT - Telecommunications |
1985 - 1988 : Clemessy |
Hadware engineer
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Clemessy is a company delivering full technical solutions using electricity and electronics for industries. I have been in charge of development, industrialisation and deployment of a mini computer used in a secured LAN environment. System was successfully deployed in prestigious sites like Kourou. | |
Sector: Electrical and electronic industries |
Hobbies |
Long distance running |