27 contacts
Arrived in Spain in May 2007, and now actively looking for a position in IT/CRM in Madrid. ;-)
OK, I worked in USA for 14 years:
in Telecoms for 7 years (Nortel), then in start-up companies in Web and Internet technology (VoIP, wireless ISP, mobile applications), then back in a large company (Seagte) after acquisition of the last start-up I worked for.
I have a broad experience covering the overall software and product development cycle, from PRD to MRD and Release management, to QA and field trial, customer installations and training to customer account management, pre-sales and post-sales (technical support).
I am now very interested in pursuing technical marketing opportunities, centered around CRM and company-wide customer service, ranging from Pre-sales & Marketing campaings to Technical Support and Post-sales support (e.g. reverse logistics for warranty support)
Arnaud Guerrand
CRM Manager/Tech Support/Avant-Ventes, Seagate LLC
Madrid - Spain
A former student at |
|
ENST Bretagne (Informatiques des telecom)
|
|
Université Caen Basse Normandie (UFR Sciences)
|
|
Université Caen Basse Normandie (IUT Mesures Physiques)
|
2005 - 2007 : Seagate Technology |
|
CRM & Business Operations Manager
|
|
|
Part of the Branded Solutions Product Management team, I was in charge of customer relationship management issues, primarily with Seagate's customer data for PreSales, Marketing (web presence), Product Registration and Technical Support.
Also providing product management support for the Mirra Personal Server (htpp://www.mirra.com) |
|
|
Sector: Computer Equipment & Peripherals
|
2002 - 2005 : MIRRA Inc |
|
Technical Support Senior Engineer
|
|
|
First technical support engineer in team Mirra, supporting revolutionary backup server (hardware, software and web service = see http://www.mirra.com).
Implemented support CRM system (Netsuite.com) and managed it as administrator. Webmaster for all support related web activities (customer facing site, back end web service administration, integration with corporate web site). Enabled support team to handle growing user base as product became mainstream. Moved into CRM Manager in 2004, before Mirra's acquisition by Seagate in September 2005. |
|
|
Sector: Computer Equipment & Peripherals
|
2001 - 2002 : REALITY WIRELESS NETWORKS |
|
Managr of Customer Care (Sales, Installation and Support)
|
|
|
Managed all customer operations for localized Wireless ISP, providing high-speed wireless access to specific geographical areas withotu cable or DSL access.
Started as installation lead, then managed team of 4, including sales center, installation schedulign and customer support center (phone). Assisted network engineering team in IT related tasks and infrastructure field installations. |
|
|
Sector: Telecom Operators
|
2001 : CORE MOBILITY |
|
Release Manager (QA)
|
|
|
Introduced and managed release management in previously unstructured QA process, eading to the on-time delivery of the "push-to-talk" feature for major telecom provider (SPRINT).
3 months contract. |
|
|
Sector: Telecom - Internet Products and Services
|
2000 - 2001 : LIPSTREAM NETWORKS |
|
PreSales Integration & Support Senior Engineer
|
|
|
Provided customer-facing, technical integration suport to Sales team for key accounts.
Custom development in HTML and Javascript for prototyping VoIP solutions to customers. |
|
|
Sector: Multimedia - Internet
|
1998 - 2000 : NORTEL NETWORKS |
|
Senior Product Specialist (Support)
|
|
|
Senior Product Specialist for Ide@Room, Nortel's first web-based product (web conferencing software package as an add-on to phone conferencing feaure on PBX).
Served as technical marketing engineer, in charge of all software testing, customer installation and training. |
|
|
Sector: Telecom - Internet Products and Services
|
1996 - 1998 : NORTEL NETWORKS |
|
Automation Team Leader
|
|
|
Lead a team of 4 people for automation of testing for Nortel PBX.
Part of the Global Automation Team: Ireland, France, Canada, Israel and US leader for representation. |
|
|
Sector: Telecom - Internet Products and Services
|
1993 - 1996 : NORTEL NETWORKS |
|
QA Engineer
|
|
|
Testing of features for PBX release 19 to 22.
Introduced automated testing through coding and code-reuse for faster and more manageable test sets. |
|
|
Sector: Telecom - Internet Products and Services
|
Forums where Arnaud Guerrand registered | All messages |
Hobbies |
|
Avid volleyball player, and active in cooking, menu designs, dinner planning and learnign anything on cooking and food serving.
Active member of social groups like MadridBabel in Madrid, KlubEurope and Eurocircle, or Interfrench in San Francisco. |