Alban Giraudeau

Business Analyst

Project: Project Management Office
Assignment: • Developed plan to address priority areas of focus:
- 1. Financial Operations,
- 2. Workflow/Process Ownership/Improvement,
- 3. Communication Plan Development & Execution
• Delivered Shared Services PMO Schedule/Resource Plan for top Priority Strategic assignments
• Refined/restructured Shared Services internal communication plan
• Conducted Shared Services Management interviews
• Delivered transition document containing Shared Services contents and key contacts list

Quality Engineer

06/01 - 10/05 Cap Gemini Ernst & Young – Finance Department, France

01/04 - 10/05 • AXA France Service
Project: Managed the relationship between AXA France and AXA Tech
Assignment: • Analyzed and evaluated processes to improve the AXA Tech services
- Defined AXA France agent needs for software improvement
- Designed quality assessment processes with AXA Tech to measure the quality provided
- Prepared weekly and monthly Management reports
• Recognized improvement areas and set-up of game plans for AXA France and AXA Tech

07/03 - 12/03 • Cap Gemini Ernst and Young
Assignment: • Developed Project Management standards, methods and tools to help the Project Managers
• Drafted of Quality plans for the finance department projects
• Managed the writing of business proposals for client in Banking and Energy industry
• Audited for the renewal of the ISO 9001 Certification of the Finance department

07/01- 06/03 • AGF Allianz Group
Project: Managed the «Help Desk» (8 people) for both the Agency management software and the Accounting software
Assignment: • Analyzed the agent task work (Life insurance, co-insurance, etc…)
• Managed of an 8 people team
- Delegated and shared out-tasks
- Followed-up of coworkers’ skills
• Followed-up of improvement of the Migration project
- Managed of the anomalies (Applix software)
- Corrected by SQL queries in the data base (DB2)
- Listed and summed up the issues to the Development team
- Assisted the AGF and Allianz functional and technical supports
- Elaborated the test plans with the Development team
- Tested the software updates
• Drafted of the training supports (software: Lagon and Astral) and technical training of the new staff

Sector: Computer services

Quality Engineer

07/00 - 06/01 MFQ (Mouvement Francais pour la Qualite)
Project: Quality engineer in the Management and Exploitation Department
Assignment: • Attested the «Quality System Manager» training in accordance with the EN 45013 standard
- Designed and improved the process
- Drafted procedures and workflows (Visio software)
- Followed-up of the Quality audit
- Corrected the major issues
• Designed Quality tools to be used by any SME (Small and Medium Enterprise) in partnership with the AFNOR (French Association for the NORmalization)
- Managed teams and workshops (planning follow-up and out-tasks sharing)
- Drafted functional specifications and the Corporate Identity
- Prepared, participated and drafted of the Organizing Committee reports
• Marketed the SME Quality tools into a CD-Rom support

07/00 - 06/01 MFQ (Mouvement Francais pour la Qualite)
Project: Internet Project – Webmaster
Assignment: • Managed and developed the MFQ website
• Drafted the functional specifications
• Trained (FrontPage and Photoshop)

07/99 - 07/00 MFQ (Mouvement Francais pour la Qualite)
Project: Designed and set-up of the Quality method
Assignment: • Developed the Quality Manual
• Participated in the "Improvement of processes PFQ" workshops to elect the French Prices of Quality
• Managed the Quality supports (Logigramme software)