I am looking for an international challenging position to meet my capabilities, skills, education and experience.
Geographically mobile (worldwide), I am rather fluent in English, Spanish and Vietnamese (+ Chinese, first year).
As life is a learning process, I belong to a network managers (Club Manager évolution) from various businesses and I follow some evening courses to develop my skills.
Call me at : 33 6 70 80 95 07
21 contacts
Agnès NGUYEN
Manager Broadcasting of advertising (2 teams, 16 people), FRANCE TELEVISIONS PUB
Soisy sous Montmorency - France
| English | French |
Schools attended |
MIBE (Master en Commerce International, Global Marketing et Affaires Internationales) |
Centre National des Arts et Métiers (Management, Marketing, Economie des entreprises)(EFQM - ISO 9001 v. 2000) |
Centre National des Arts et Métiers (Management, Marketing, Economie des entreprises)(DESE Commerce internatonal (bac+4)) |
Lycée Romain Rolland (BETC National Diploma in sales ) |
Since 2007: FRANCE TELEVISIONS PUBLICITE (Paris) |
Manager Broadcasting of advertising (2 teams, 16 people)
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OBJECTIVES •Compile Quality Procedures according to ISO’s rules •Organize the required services •Recruit, manage and motivate the teams involved •Provide an interface with Internal and External Customers •Participate in the current projects (screen 16/9, new conditions of sales…) •Propose statistics dashboard to measure performance ACHIEVEMENTS •Procurement of ISO certificate within 6 months •Organization of the services & dispatching of 2400 customer’s portofolios | |
Sector: Advertising |
2002 - 2007 : IONIS (Boulogne) |
MANAGER CALLS CENTRES
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Call Centres Manager for the graduated pension funds and social action (25 persons) IONIS, Social protection Group - Sarcelles branch Pension funds, Contingency funds, Wage saving OBJECTIVES •Build up two call centres from functional requirements •Manage, co-ordinate & motivate the teams •Pilot all the activities relating to call centres •Define needs from CRM tool •Provide an interface with the other relevant departments •Establish a Quality approach for the Customer Service ACHIEVEMENTS •Written and compiled the Customer Service Manual •Proposal for adequate "reference frames of competences" to HR •Created the statistical dashboards •Exceeded the objectives : Quality of service by 10%, Performance by 20% | |
Sector: Insurance |
2001 - 2002 : SWISSAIR |
SUPERVISOR OF OPERATIONS PARIS (14 pers) & FRANCE CLAIMS HANDLER
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SWISSAIR, Roissy CDG – Sometimes worked in Lyon & Zurich OBJECTIVES •Reorganize the logistic service •Manage import and export flows •Control quality of equipment (order, repair) •Supervise the forwarding of commodities by Air and Road •Handle claims and complaints for France ACHIEVEMENTS •Installation of continuous reporting by the teams allowing an effective follow-up •Transportation : > 900 tons of freight per month •Cost control : transportation & equipment •Total quality ensured : 100% of re-checked values MY REFERENCE Simon GROENENBOOM, Director European Network & Operations DHL Global Forwarding simon.groenenboom@dhl.com | |
Sector: Airline transportation |
1995 - 2000 : KLM |
CLAIMS HANDLER & TEAM LEADER CUSTOMER SERVICE (4 pers)
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KLM, Roissy CDG - Sometimes worked in Lille OBJECTIVES •Manage and motivate the team •Ensure an optimal quality of service to the Customer •Carry out the pro-active calls (push customer to product) •Offer feedback on the market to the Sales department •Analyze the claims & make decisions based on conventions and protocols ACHIEVEMENTS •100% of the allocated capacity sold •Advice delivered to colleague and customer on claims purpose •40 claims per months managed : 100% of claims closed within 3 months | |
Sector: Airline transportation |
Interests |
Sports (footing, swimming) Travelling Reading books and newspaper Passion for computer |